Help Center

Help Center

Get answers to common questions and learn how to make the most of Viral Buddy

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Quick Start

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Getting Started

How do I get started with Viral Buddy?

Simply sign up with your phone number, upload an image, and get instant AI-powered viral analysis with captions, hashtags, and engagement strategies.

What types of images work best?

Our AI works with any image type - photos, graphics, memes, product shots, lifestyle images, etc. Higher quality images generally produce better results.

How accurate are the viral scores?

Our AI analyzes visual appeal, emotional impact, uniqueness, and trend fit. While we can't guarantee viral success, our scores are based on proven social media patterns and engagement factors.

Account & Billing

What's the difference between Free and Premium?

Free users get 5 analyses per month. Premium users get 150 analyses per month plus lifetime performance tracking and priority support.

How does billing work?

Premium is $9/month, billed monthly. You can cancel anytime and your subscription will remain active until the end of your billing period.

Can I upgrade or cancel my subscription?

Yes! Upgrade to Premium anytime for 150 analyses per month. Cancel anytime - no long-term contracts. We also offer a 30-day money-back guarantee if you're not satisfied.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital wallets through our secure payment processor Lemonsqueezy.

AI Analysis

How does the AI analysis work?

We use advanced AI models (OpenAI GPT-4o and Google Gemini) to analyze your images for visual appeal, emotional impact, uniqueness, and trend fit, then generate optimized content strategies.

What do I get with each analysis?

Each analysis includes: viral score (1-10), AI-generated caption, relevant hashtags, SEO keywords, optimal posting time, engagement tips, and estimated reach potential.

Can I customize the analysis?

Yes! You can specify your goals (get likes, grow followers, promote products, etc.), caption style, and add custom context for more targeted results.

How long does analysis take?

Most analyses complete within 10-30 seconds. Complex images or high server load may take up to 2 minutes.

Technical Issues

What image formats are supported?

We support JPEG, PNG, WebP, and GIF formats. Maximum file size is 1MB per image, with automatic compression for larger files.

Why is my image upload failing?

Check that your image is under 1MB, in a supported format, and your internet connection is stable. Try refreshing the page or using a different browser.

The analysis seems stuck - what should I do?

Wait up to 2 minutes for complex analyses. If it's still stuck, refresh the page and try again. Contact support if the issue persists.

Can I use Viral Buddy on mobile?

Yes! Our app is fully responsive and works great on mobile devices. You can upload images directly from your phone's camera or gallery.

Privacy & Security

Is my data secure?

Yes! We use enterprise-grade security with encryption, secure servers, and follow strict data protection practices. Your images are automatically deleted after analysis.

Do you store my images?

Images are temporarily stored (up to 30 days) for analysis purposes, then automatically deleted. We never use your images for training our AI models.

Who can see my analysis results?

Only you can see your analysis results. We don't share your data with third parties except for the AI processing services (OpenAI, Google) as described in our Privacy Policy.

How It Works

1. Upload Image

Drag and drop or click to upload your image. We support all common formats.

2. AI Analysis

Our advanced AI analyzes visual appeal, emotional impact, and viral potential.

3. Get Results

Receive viral score, captions, hashtags, and complete Instagram strategy.

Tips for Better Results

Do This

  • • Use high-quality, well-lit images
  • • Include clear subjects or focal points
  • • Upload images with good contrast
  • • Specify your goals and target audience
  • • Try different caption styles

Avoid This

  • • Blurry or low-resolution images
  • • Images with excessive text overlay
  • • Copyrighted content you don't own
  • • Images with personal information
  • • Extremely dark or overexposed photos

Still Need Help?

Our support team is here to help you succeed. Get in touch and we'll respond within 24 hours.